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Effective November 3, 2026 · Version 2026-11-03.1
These Terms govern your use of Relay Care’s app and website at relaycare.app. The operator identified below provides the service. By affirmatively accepting these Terms you agree to follow them. If you do not agree, do not create an account or continue using the service; account management, deletion and privacy requests remain available.
Accounts are for adults aged 18 or older residing in the United States who can enter this agreement. Give accurate account information, protect your credentials, and notify support if someone may have accessed your account. If you set up a passkey or recovery key for messages, keep it private and safe; we cannot recover it for you. You are responsible for activity you authorize; these Terms do not make you responsible for our own security failures.
Relay helps you organize information and coordinate with people you choose. It does not provide medical diagnosis, treatment, prescribing, clinical monitoring, professional advice or emergency services. Summaries, Ask Relay answers, extracted information, medication directory results, calendar entries and reminders may be inaccurate, incomplete or delayed. Confirm important information and medication instructions with the original source and a qualified medical professional. Never change treatment or delay seeking care because of Relay. For a medical emergency in the United States, call 911.
Keep appropriate independent copies of important records and a separate plan for time-sensitive care. Relay is not a substitute for a clinician’s official record, a medical device or a guaranteed medication reminder system.
Only submit or share records you are authorized to handle. A family relationship alone does not establish authority to consent for another adult. You must have the required permission or legal authority and comply with applicable law. Creating a care circle requires you to state that you have that permission or authority. Relay records your statement without independently verifying it. Choose circle members carefully; members can copy or export information they may access. You remain responsible for your own decisions about sharing and for accurate information you submit.
Our Privacy Notice and separate Consumer Health Data Privacy Policy explain data practices. Acceptance of these Terms is not blanket consent to collect, sell or share health data. Separate permissions and withdrawal rights remain in effect.
You retain your rights in content you submit. You grant the operator only the permission needed to host, protect, format, process and display that content to provide the features you request and to authorized recipients. This permission is subject to privacy choices, retention rules and applicable law; it is not a license to sell health data or train artificial intelligence models on your records.
The app’s code, branding and other operator-owned materials remain the operator’s or its licensors’ property. You receive a limited permission to use the app for its intended purposes while complying with these Terms. Do not copy or misuse protected service materials beyond what the law permits.
Do not use Relay for harassment, threats, exploitation, unlawful discrimination, impersonation, fraud, unlawful or non-consensual disclosure of someone’s records, sexual exploitation of minors, malware, spam, or attempts to bypass access controls. Do not use it to promote dangerous medical instructions or misrepresent yourself as a clinician. Respect other members’ rights and privacy.
Report abuse or security concerns using the available report controls or Support. You can block private messages from a contact. We may review reported content, restrict content or accounts, or preserve relevant evidence to protect users and meet legal obligations. We do not promise continuous review of every post or message. Contact support to contest an enforcement decision. Immediate restrictions may be necessary where safety, security or law requires them.
Subscriptions renew automatically until you cancel. Payments are non-refundable except as described in this section or required by law.
Buying a plan. Each plan’s price, billing period, included features, trial terms and renewal terms are shown before you buy. By subscribing, you authorize a charge of the displayed price plus applicable tax at the start of every billing period until you cancel. On our website, plans are sold and processed by Stripe’s Link service as merchant of record (your statement shows “LINK.COM*”) and are also subject to Link’s purchase terms; promotion codes are entered at that checkout. In the Relay Care iPhone app, plans are sold by Apple through In-App Purchase under Apple’s terms and charged to your Apple ID when you confirm; App Store offer codes are redeemed with Apple. The iPhone app does not open our website checkout, and a website subscription also works in the app. Do not start a second subscription if you already pay through the other store; duplicate subscriptions you start are not refunded. While a renewal payment is being retried, we do not sell a second plan for the same account, because the retried payment may still be charged.
App Store subscriptions. An App Store subscription renews automatically for the same period unless you turn off auto-renewal at least 24 hours before the current period ends, and Apple charges the renewal within the 24 hours before then. Manage or cancel it in your Apple ID’s subscription settings, which Manage with Apple in the iPhone app opens. An Apple ID’s Relay Care subscription belongs to the Relay Care account it was first bought or restored for, also after that account is deleted, and cannot be moved to another account. If you buy with that Apple ID while signed in to a different Relay Care account, the purchase applies to the first account’s subscription and does not cover the account you are signed in to; ask Apple about any refund.
Free trial. The website’s free trial is offered once per person: not to anyone who has had a Relay Care subscription from either store, or to an email address that had one on a deleted account. You receive a reminder by email before it ends, and changing your plan or billing period during it keeps the trial. Apple offers any free trial for an App Store subscription and decides who qualifies, generally once per Apple ID. Where a trial is offered, your subscription starts charging automatically when the trial ends unless you cancel before then (for an App Store trial, at least 24 hours before). If you cancel during the trial, you are not charged. A charge made because a trial was not canceled in time is not refundable.
Cancelling. Cancel at any time online: a website plan from Plan and billing on our website or from your Link account, an App Store plan in your Apple ID’s subscription settings. The iPhone app cannot change or cancel a website plan. Cancellation stops future renewals; your paid features continue until the end of the period already paid for and then end. Deleting your Relay Care account cancels a website subscription but not an App Store subscription, which you must cancel with Apple.
No refunds for partial or unused periods. Except as described below, all charges are final. We do not give refunds or credits for partial billing periods, unused time, periods in which you did not use Relay, a renewal you forgot to cancel, cancelling or deleting your account part-way through a period, leaving or being removed from a care circle, or a switch to a lower-priced plan.
Changing plans. On a website plan, an upgrade from Solo to Plus, or a switch from monthly to yearly billing with Switch to yearly, takes effect immediately and is charged at that time: for an upgrade, the prorated difference for the rest of the current period; for yearly billing, the first yearly charge less the unused part of the current month. During a website free trial, either change keeps the trial, and the new price is first charged when it ends. A change made in Stripe’s billing portal that lowers what you pay over time, such as a lower-priced plan or monthly to yearly billing, and a switch from yearly to monthly billing, take effect when the period already paid for ends; you keep your current plan until then, and no credit or refund is given for it. Any account credit has no cash value and is not paid out. App Store plan changes are made in your Apple ID’s subscription settings and follow Apple’s rules: moving up to Plus starts at once and Apple handles any proration, while a move to Solo or between monthly and yearly billing generally starts at your next renewal.
When we do refund. We refund: (a) a duplicate charge, or a charge in an amount different from the price you agreed to, when caused by us or our payment provider; (b) a charge you did not authorize, after we verify it; (c) the unused, prepaid part of a billing period if we permanently discontinue Relay or your plan’s paid features; and (d) any other amount the law requires. Report billing errors to Support within 60 days of the charge. For billing errors, a refund or correction of the incorrect amount is the full remedy, to the extent the law allows. Any other refund or credit is at our sole discretion, and a courtesy refund does not oblige us to give another.
Refunds by Link or Apple. Link may, under its own policies, issue refunds for website purchases within a limited time after purchase, for example to resolve a support request. Apple alone decides refund requests for App Store purchases; we cannot issue or reverse them. A refund made by either provider does not create any obligation for us to refund other charges.
Refunds, chargebacks and access. When a payment is refunded in full or reversed through a chargeback, the paid features that payment covered end. Your saved records remain readable. Please contact Support before disputing a charge with your bank; most billing problems are resolved faster that way. If you dispute a charge that was authorized and correctly billed under these Terms, we or our payment provider may submit transaction, subscription and account-activity records (never the contents of your care records) as evidence, and paid features may be paused while the dispute is open.
Price changes and payment failures. We may change prices for future billing periods. We will email you notice of a price increase at least 7 days before it first applies to your subscription, and you may cancel before it takes effect. A price marked as limited-time is offered to new subscriptions while it lasts, and we may end the offer at any time. A higher price shown struck through beside it is the price we expect to charge new subscriptions after the offer ends, not a former price. Your subscription keeps the price you signed up at until it changes under this section. App Store price changes follow Apple’s notice and consent rules. If a renewal payment fails, Stripe or Apple may retry it for a time; paid features may be paused until payment succeeds, and the subscription may end if payment is not completed.
Suspension for misuse. If we suspend or close an account for fraud, abuse or another material breach of these Terms, amounts already paid for the current period are not refunded, to the extent the law allows.
Nothing in this section limits rights that cannot be waived under applicable law, including your rights under the federal Fair Credit Billing Act and your card issuer’s rules. If a part of this section cannot be enforced as written, it applies to the fullest extent the law permits and the rest of this section continues to apply.
Features may change, be interrupted or be discontinued. We will provide any notice and remedies required by law and reasonable notice of material changes where practical. We may suspend access for a material breach, security risk or legal requirement. You may stop using Relay and request account deletion at any time. Account deletion, shared care-record deletion and subscription cancellation are separate actions; the Privacy Notice explains retained shared contributions and deletion options.
To the extent permitted by applicable law, the service is provided as available without a promise that it is error-free, suitable for a particular medical purpose or continuously available. You should independently verify important information and keep appropriate records. This paragraph does not exclude warranties, guarantees, remedies or duties that cannot lawfully be excluded.
Each party remains responsible for its own actions under applicable law. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, personal injury where exclusion is unlawful, or any other liability that cannot be limited by law. These Terms do not require arbitration or waive statutory privacy and consumer rights.
We identify these Terms by their published version and effective date. Material revisions require a new acceptance before continued app use and do not retroactively change an earlier transaction or consent. If a provision is unenforceable, the remaining provisions continue only as permitted by law. Contact support with questions, complaints or a request for an accessible copy.
Relay Care is operated by BKMT Studios LLC. Contact support@relaycare.app.
Mailing address: 1401 21st St, Ste R, Sacramento, CA 95811